Refund Policy

Cancel any time

You can cancel your subscription at any time from your account page (Manage billing). Cancellation stops future renewals; you keep full access until the end of the period you have already paid for.

No refunds for partial periods

Payments are non-refundable, and we do not give refunds or credits for partially used periods, unused time, or downgrades, except as stated below or where the law requires it.

When we do refund

Billing errors: duplicate charges, charges after a cancellation took effect, or an incorrect amount are refunded in full.

Annual plans: if you cancel within 7 days of your first annual payment, you may request a full refund.

Extended outage: if the Service is unavailable for more than 72 consecutive hours because of a fault on our side, you may request a pro-rated credit or refund for the affected days.

How to request

Email contact@theilker.com from your account email within 30 days of the charge, with the date and amount. Approved refunds go back to the original payment method through Stripe, usually within 5–10 business days.

Your statutory rights

This policy does not affect rights you have under the consumer law of your country. Where you have a legal right of withdrawal from a digital-service contract, you acknowledge at sign-up that the Service starts immediately after payment.